Privacy Policy

1. Data Controller

In accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection legislation, the controller responsible for processing personal data is:

ELNIQ, S.L.
Address: Calle Almirante Cadarso 26, Bajo, 46005 Valencia, Spain
Phone: +34 642 247 079
Email: info@elniq.com
Tax ID (CIF): B19873413
(hereinafter referred to as “ELNIQ”, “we”, “our”, or “the Company”)

2. Personal Data We Collect

We may collect and process the following categories of personal data.

2.1 Data Provided by Users

• email address;
• full name;
• company name;
• billing information;
• account credentials and authentication data;
• information voluntarily submitted through forms, support requests, surveys, communications, or service interactions.

2.2 Technical Data

• IP address;
• cookies and similar technologies;
• browser information;
• device information;
• operating system information;
• language and regional settings;
• usage logs and access records.

2.3 Service Data
Depending on the services used, ELNIQ may process:

• website interaction data;
• traffic and analytics data;
• URLs and pages visited;
• user-agent information;
• technical identifiers;
• API requests and responses;
• monitoring and reporting data;
• website accessibility and performance information.

2.4 Analytics Data
Information collected through analytics tools, including Google Analytics and similar services.

2.5 Artificial Intelligence and Platform Data
Where AI-powered features are used, ELNIQ may process:

• prompts submitted by users;
• prompts generated automatically by the system;
• structured inputs;
• analytical outputs;
• reports, recommendations, and visibility analyses generated through ELNIQ services.

ELNIQ does not intentionally collect special categories of personal data as defined in Article 9 GDPR.

3. How We Collect Data

Personal data may be collected through:

• website forms;
• account registration;
• use of ELNIQ services;
• APIs, plugins, scripts, integrations, and applications;
• cookies and similar technologies;
• third-party integrations;
• communications with users and customers.

4. Purposes of Processing

We process personal data for the following purposes:

• providing ELNIQ services;
• operating and managing user accounts;
• processing payments and subscriptions;
• generating analytics, reports, and insights;
• delivering AI-powered functionality;
• improving and developing products and services;
• ensuring platform security and fraud prevention;
• providing customer support;
• complying with legal obligations;
• managing relationships with users and customers;
• sending marketing communications where consent has been obtained.

5. Legal Basis for Processing

Processing is based on one or more of the following legal grounds:

• performance of a contract;
• user consent;
• legitimate interests (service improvement, security, fraud prevention, business operations);
• compliance with legal obligations.

6. Email Verification (Double Opt-In)

To ensure the validity of consent and account registration, ELNIQ may use a double opt-in system.
After registration, users may receive an email requesting confirmation of their email address.
This mechanism helps:

• verify ownership of the email address;
• prevent fraudulent registrations;
• document consent where required.

7. Cookies

We use cookies and similar technologies to:

• ensure proper operation of the website and services;
• analyze usage of our platforms;
• improve user experience.

Users may manage their cookie preferences through the cookie banner or browser settings.
For further information, please refer to our Cookie Policy.

8. Processors and Recipients

We share personal data with service providers acting as processors under Article 28 GDPR and only for purposes necessary to provide ELNIQ services.
These providers may include:

• Stripe Payments Europe, Ltd. and Stripe, Inc. (payment processing);
• Google (analytics and related services);
• Leaseweb (hosting and infrastructure);
• Hostinger International Ltd. (transactional email services);
• Cloudflare, Inc. (network, CDN, and security services);
• artificial intelligence providers including, but not limited to:
• OpenAI;
• Anthropic;
• Google;
• Perplexity AI;
• other AI service providers integrated into ELNIQ services.

Such providers may process personal data solely to the extent necessary to perform their services.

9. International Data Transfers

Some service providers may be located outside the European Economic Area.
Where personal data is transferred internationally, ELNIQ implements appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission;
• the EU-U.S. Data Privacy Framework where applicable;
• other legally recognized transfer mechanisms.

10. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected and in accordance with applicable legal requirements.

Typical retention periods include:


Data may be securely deleted or irreversibly anonymized once retention periods expire.

11. User Rights

Users may exercise the following rights:

• access;
• rectification;
• erasure;
• restriction of processing;
• portability;
• objection.

Requests may be submitted to: info@elniq.com
Users also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) or another competent supervisory authority.

12. Automated Decision-Making

ELNIQ does not carry out automated decision-making that produces legal effects concerning users or similarly significant effects within the meaning of Article 22 GDPR.

13. Data Security

ELNIQ implements appropriate technical and organizational measures designed to protect personal data against:

• unauthorized access;
• loss;
• alteration;
• disclosure;
• accidental destruction.

14. Changes to This Privacy Policy

ELNIQ reserves the right to modify this Privacy Policy to reflect legal, regulatory, technical, or business developments.
The latest version will always be available on the website.